HUMAN RIGHTS ACCESSIBILITY PROGRAM COORDINATOR

HUMAN RIGHTS ACCESSIBILITY PROGRAM COORDINATOR
EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION
CITY OF WORCESTER
 
 The City of Worcester seeks qualified applicants for a Human Rights Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion. Under the direction of the Director of Human Rights and Accessibility, this position will work to promote justice, equity, inclusiveness, and accessibility by protecting the civil rights of all in Worcester. The position will support boards and commissions which, include the Human Rights Commission and the Accessibility Advisory Commission and as directed, support any of the boards assigned to the department. The Human Rights and Accessibility Program Coordinator will assist the Director to administer Human Rights and Accessibility Ordinance, Americans with Disability Act, and the Fair housing Act to ensure the City’s compliance with all federal, state, and local mandates granting equal access to all City services and programs.  The position will assist with the development and implementation of all complaint processes related to department. The Human Rights and Accessibility Program Coordinator shall be required to attend evening and off-site meetings to complete their job duties.
 
Bilingual applicants are encouraged to apply.
 
ESSENTIAL ELEMENTS:

• Work in a Human/Civil rights capacity supporting all human rights and accessibility initiative/work.
• Work on issues that require substantial knowledge of federal/state/municipal anti-discrimination law(s) including housing and disability rights

• Work directly with department staff on all Human Right issues and projects
• Assist in the development of Human Right policies, programs and procedures
• Involved in public facing activities such as assisting investigations and referrals as needed, vet Human Right & Accessibility complaints, make referrals, gather evidence, etc.
• Receive and process Human Rights & Associability complaints and conduct investigative process
• Facilitate, participate, and process ADA requests or Reasonable Accommodation practices; track, monitor process and participate in the interactive dialogue as assigned
• Update Department/Divisional Administrators and appropriate staff on case status for purposes of tracking all complaints.
• Maintain tracking document for status of complaints
• Work directly as staff liaison with boards and commissions
• Maintain board minutes as assigned in compliance with Open Meeting Laws
• Develop, post, monitor agendas and other docs that require public posting
• Assist with board and commission projects, to include event planning and evening work
• Collaborate ideas with colleagues for training, growth and development of EODEI
• Develop guests and topics for boards and commissions as assigned and plan meeting guests and activities
• Conduct research, develop training materials as assigned on topics of anti-discrimination and reasonable accommodation laws
• Collaborate as necessary with internal and external stakeholders and partners

• Knowledge and experience working with various technologies, including Microsoft Office Suite.
• Knowledge with computerized accounting and payroll systems.
• Ability to address customer concerns in-person, on the telephone and via email in a consistently professional and courteous manner.
• Ability to work with diverse organizations/interests, and to create and maintain effective working relationships with the public, City employees, and Department Heads.
• Ability to operate standard office equipment.
• Ability to learn, work hard, think creatively, and work collaboratively.
• Ability to take initiative to identify opportunities for process improvement or streamlining work.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• Excellent interpersonal and customer service skills.
• Budgeting, accounting, and payroll skills.
• Strong time management skills.
• Ability to manage multiple priorities/multitask in a fast-paced environment.
• Ability to work and communicate with diverse populations.
• Strong organizational, interpersonal, written, oral communication, problem solving skills.
• Detail-oriented, enthusiastic, and flexible.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

• Bachelor’s degree in human rights, social justice or a related field
  • An equivalent combination of education, training and five (5) years of experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements.
• Three (3) years relevant work experience
• Knowledge of DEI principles, and related laws including anti- discrimination laws
• Proficient with Microsoft Office Suite
• Experience performing administrative tasks in an office environment
• Experience providing customer service in an office environment

• Excellent communication skills

• Master’s degree in Human Rights/Resources, and Social Justice or a related field.
• Five (5) years relevant experience working with and supporting urban and culturally diverse agency,

• Five (5) years of experience developing and delivering and administering programs, or implementing policies 
• Three (3) years of experience performing administrative tasks in an office environment
• Three (3) years of experience providing customer service in an office environment
• Two (2) years of experience working in mediation

• Certificate or specialized training in Mediation
• Experience with Open Meeting Laws